Wednesday, February 20, 2013

How to fix "RIM Mass Storage Device" driver issue

1. Go to C:\Windows\System32\DriverStore\FileRepository
Find files named usbstore…

2. Choose the most recent usbstor folder
Open the folder
You’ll see a number of files…

3. Select and copy usbstor.inf
4. Now go to C:\Windows\Inf
Paste the usbstor.inf file into this folder (On my system there was no usbstor.inf file already in this folder).
5. Now try again to install the reader
When Vista reports it cannot find a driver direct it to C:\Windows\Inf
If all goes well you will see the following information from Vista